Support and manage the onboarding process for Croudies, starting from the recruitment phase all the way through onboarding and ensuring a smooth transition as they go live on the network
Manage Croudie Network housekeeping activities to ensure active Croudies remain engaged and invested in the network
Assist the Network Operations Manager in implementing network initiatives, including referral programs, webinars, and blog activities
Collaborate with in-house teams to identify and select the most suitable Croudies for specific projects
Provide support to the Training team by contributing to Croud Campus content development and building project-related resources
Provide support for the Croudie Network ticket queue, ensuring timely resolution of inquiries and adherence to internal service level agreements (SLAs)
Assist in the development and improvement of the Croudie Network Help Centre and other communication channels
Support the delivery of training sessions and webinars for Croudies to enhance their skills and knowledge
Take ownership of ad hoc Croudie Network projects as assigned
Requirements :
A-level or equivalent education
Strong communication, organisation, and presentation skills
Natural problem-solving abilities
Highly organised with the ability to multitask effectively
Impeccable attention to detail
Excellent proficiency in Microsoft Office, including Excel, Word, and PowerPoint
Ability to work effectively and meet deadlines
Demonstrated time management skills
Proven track record of working well in a team environment